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Bill Collector

colleges offer programs related to this career near San Mateo, CA

Career Overview

Have you ever gotten a call reminding you about a bill payment you may have missed or completely forgotten about? The friendly voice on the other line is a bill collector, and it's their job is to remind you about overdue debts and help you work out the best way to pay them.Bill collectors contact people that owe money (debtors) to get them to repay the people who lent it to them (creditors). But getting in touch with debtors isn't always easy. Sometimes, the person may have moved to a new home or changed their phone number. Other times, it could be an entire business with hundreds of employees and only one point of contact. Regardless of the situation, you'll have to track these individuals down and remind them about their bill.Don't worry, though. It isn't all about hunting people down and waving a bill reminder in their face. A big part of the job is really listening to the debtor's concerns to figure out an acceptable payment plan that also meets creditor's needs. You'd be the middle man, helping them come up with a solution that works for both parties. When it comes down to it, all you're really doing is just helping people. Well, you're helping them settle payment disputes, but that still counts.

Salaries and Job Outlook*

2013 Median Annual Pay
Number of Jobs in 2013
Projected Growth Rate
National
$35,330
271,700
-3 %
California
$39,950
29,700
 

Education and Training

Degrees Required:
High School Diploma

While most employers require at least a high school diploma, many prefer an applicant with some relevant college courses under their belt. Classes in communication, accounting, and basic computer science will give you a big advantage in your job search and help you breeze through your on-the-job training.

 
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Valued Traits & Abilities

Communication Skills
Negotiation Skills

Work Environment

Bill collection is a full-time job, but it might require weekend or evening calls depending on the situation. Some people prefer to be contacted at those times, so schedule adjustment may be necessary.The work isn't always easy though, and it can quickly become stressful. While many companies appreciate helpful reminder, others don't like being called out on their debts. Some people might yell or get angry, but that's where you'll have to keep your composure and continue with the call. No matter how difficult it can get, you have to be able to bounce back quickly and continue politely with the next call.

* Source: BLS Data - 2013